Phone problem resolved but bigger issues remain

Well, I'm feeling so much better now. I exchanged my phone for one that receives Ringtones. Now I'll hear the intro to AC/DC's Back in Black every time you call me.

I realize that this issue is so small in the scheme of things, (just think of the SoCal fires, Katrina, etc.), but I'm irritated by incompetent technical support throughout the country. It's not the technicians' fault; I put the blame squarely on companies' shoulders for the lack of proper training. Workers are trained to learn only their itsy bitsy part, rather than learning how their jobs fit into the entire picture. When you call a wireless, cable, internet, or any service provider, a generalist or troubleshooter should answer your call, and then consult the proper technician to solve your problem.

Actually this represents a bigger problem: the dumbing down of the American worker.

Going Crazy

I just wasted two hours on the phone with AT&T Wireless. I received a coupon to download a free ringtone on my new cell phone. It downloaded, but I couldn't retrieve it. We finally figured out that the song I wanted was unavailable for my phone. The rep asked me to name more artists, which I did: AC/DC, Led Zeppelin, the list went on and on. Nothing. She finally figured out how to access the available ringtones. Ten in all-songs I'd never even heard of . I can't even buy any more ringtones.

Will someone please explain the logic to me?