Going Crazy

I just wasted two hours on the phone with AT&T Wireless. I received a coupon to download a free ringtone on my new cell phone. It downloaded, but I couldn't retrieve it. We finally figured out that the song I wanted was unavailable for my phone. The rep asked me to name more artists, which I did: AC/DC, Led Zeppelin, the list went on and on. Nothing. She finally figured out how to access the available ringtones. Ten in all-songs I'd never even heard of . I can't even buy any more ringtones.

Will someone please explain the logic to me?